1. Overview
Hingston Capital Pty Ltd (ACN 690 585 196) ("we", "us") operates Clubernance. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
2. Information We Collect
We collect the following types of information:
- Account information: name, email address, and role within your club
- Club information: club name, ABN, registered address, and director details
- Usage data: pages visited, features used, and interaction patterns
- Documents: files you upload such as constitutions, policies, and meeting papers
3. How We Use Your Information
We use your information to:
- Provide and improve the Clubernance platform
- Generate compliance reminders and governance reports
- Send notifications about upcoming deadlines and obligations
- Process payments through our payment provider (Stripe)
- Provide customer support
4. Data Storage and Security
All data is stored in Australian data centres (Sydney region, ap-southeast-2) using Supabase infrastructure. We use encryption in transit (TLS 1.3) and at rest. Access is controlled through row-level security policies.
5. Third-Party Services
We use the following third-party services:
- Supabase: database and authentication (Sydney region)
- Stripe: payment processing
- Resend: transactional email delivery
- Vercel: application hosting
- Sentry: error monitoring (no personal data sent)
- Google Gemini: AI-powered document analysis (data processed per Google Cloud terms)
6. Data Sharing
We do not sell your personal information. We only share data with the third-party service providers listed above, as necessary to operate the platform.
7. Data Retention
We retain your data for as long as your account is active. Upon account closure, data is retained for 30 days to allow for recovery, then permanently deleted.
8. Your Rights
Under the APPs, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your data
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
9. Contact
For privacy inquiries, contact our Privacy Officer at privacy@clubernance.com.au.